ABSTRACT

The purpose of this study was to examine the correlation between job satisfaction as it relates to downsizing, control of the work environment, communication with management, and perceptions of rules and policies of the organization. With the advent of airline consolidation, debt loads, years of labor unrest, higher fares, and questionable services for passengers, this study showed significant positive relationships between job satisfaction and for management to be more open in their communications with the flight attendants and to develop rules and policies that are helpful in the performance of the flight attendants

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communication with management, JOB SATISFACTION